Return & Refund Policy

Last Updated: October 26, 2026

At Luntify, your satisfaction is important to us. We stand behind our products and want you to shop with confidence.

If you're not completely satisfied with your purchase, we offer a 30-day return policy, subject to the terms and conditions outlined below.

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be in its original condition, without damage, excessive wear, stains, or alterations.

• The product must be clean and include all original components and accessories.

• The item must be returned in its original packaging whenever reasonably possible.

• You must provide your order number or proof of purchase.

Products that are damaged, excessively worn, or altered after delivery may not qualify for a refund.

Returns must be requested within the 30-day return window.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: hello@luntify.com

Please include the following information:

• Your full name.

• Your order number.

• The email address used to place your order.

• The item or items you wish to return.

• A brief reason for your return.

• Photos of the product, if it is damaged, defective, or incorrect.

Once we receive your request, our team will review it and provide further instructions, including the appropriate return shipping address.

Please do not send your return without contacting us first. Unauthorized returns may experience processing delays.

3. Return Shipping Costs

For standard returns due to a change of mind, personal preference, or dissatisfaction:

Return shipping costs are the responsibility of the customer.

Customers are responsible for arranging and paying for return shipping using a reliable shipping carrier.

We strongly recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost or damaged during transit.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

If you receive a defective, damaged, or incorrect item, please contact us before shipping anything back so we can arrange an appropriate resolution at no additional shipping cost to you.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us at hello@luntify.com as soon as possible.

Include your order number, a description of the issue, and clear photographs where applicable.

Our support team will review your request and arrange an appropriate solution, which may include a replacement, return, or refund.

Customers will not be required to pay return shipping costs for confirmed defective, damaged-on-arrival, or incorrectly shipped products.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• We aim to process approved refunds within 5–10 business days after inspection.

• Your bank or payment provider may require additional time to display the refund in your account.

Refunds may be reduced or declined if the returned product does not meet the eligibility conditions outlined in this policy, where permitted by applicable law.

If more than 15 business days have passed since your refund was approved, please contact hello@luntify.com.

6. Exchanges

If you would like to exchange an item, please contact us at hello@luntify.com.

Our team will review your request and explain the available options.

Exchange requests are subject to product availability and the applicable return conditions.

For exchanges requested due to personal preference, customers may be responsible for applicable shipping costs.

7. Non-Returnable Items

The following items are generally not eligible for standard returns:

• Products that have been damaged or altered after delivery.

• Products showing excessive wear, misuse, or improper handling.

• Items returned without the required components.

• Items for which the return request was submitted after the 30-day return window, except where required by law.

These exclusions do not affect your rights regarding defective, damaged-on-arrival, or incorrectly supplied products under applicable consumer protection laws.

8. Order Cancellations

If you need to cancel or modify your order, please contact hello@luntify.com as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may still request a return after delivery in accordance with this policy.

9. Additional Information

• Return requests must be submitted within 30 days of delivery.

• Return shipping costs for standard returns are paid by the customer.

• All eligible returns are subject to inspection.

• Refunds are issued through the original payment method.

• All returns must be initiated through our customer support team.

• Nothing in this policy limits any non-waivable consumer rights under applicable law.

10. Contact Us

If you have questions about returns, refunds, exchanges, or your order, our customer support team is happy to help.

Luntify Customer Support

Email: hello@luntify.com

We appreciate your trust in Luntify and are committed to making your shopping experience as smooth and straightforward as possible.